Terms of Service

Last updated: January 15, 2026

These Terms of Service ("Terms") govern your access to and use of DeepNode's website, platform, APIs, CLI tools, and related services (collectively, the "Services") provided by DeepNode ("DeepNode," "we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using our Services, you confirm that you are at least 16 years old and have the legal capacity to enter into these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Beta Services

Certain features of the Services may be offered as a public beta ("Beta Services"). Beta Services are provided "as is" and may be modified, suspended, or discontinued at any time without notice. We make no guarantees regarding the availability, reliability, or performance of Beta Services. Beta Services may contain bugs or errors, and we encourage you to provide feedback to help us improve.

3. Account Registration

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the security of your account credentials and API keys.
  • You must notify us immediately of any unauthorized access to your account.
  • You are responsible for all activity under your account.

4. Acceptable Use

You agree not to use the Services to:

  • Violate any applicable law, regulation, or third-party rights
  • Upload or process content that is unlawful, harmful, or infringes intellectual property rights
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the integrity or performance of the Services
  • Use the Services for cryptocurrency mining without explicit authorization
  • Reverse engineer, decompile, or disassemble any part of the Services
  • Resell or redistribute access to the Services without our written consent

5. Your Content

You retain all rights to the models, data, code, and other content you upload to the Services ("Your Content"). By using the Services, you grant DeepNode a limited license to host, process, and transmit Your Content solely to provide and improve the Services. We will not use Your Content to train our own models or share it with third parties except as necessary to provide the Services.

6. Intellectual Property

The Services, including all software, documentation, branding, and content created by DeepNode, are owned by DeepNode and protected by intellectual property laws. These Terms do not grant you any rights to use our trademarks, logos, or branding without written consent.

7. Pricing and Payment

  • Free tier usage is subject to the limits described on our pricing page.
  • Paid plans are billed monthly in arrears based on actual usage.
  • Prices may change with 30 days' notice. Continued use after a price change constitutes acceptance.
  • All fees are non-refundable except as required by law.
  • We may suspend access for overdue payments after providing 7 days' notice.

8. Service Level Agreement

For Pro and Enterprise customers, we target 99.99% uptime for production deployments. Uptime is calculated monthly, excluding scheduled maintenance (announced at least 48 hours in advance). Specific SLA terms, including service credits for downtime, are available upon request for Enterprise customers.

9. Data Processing

We process your data in accordance with our Privacy Policy. For customers subject to GDPR or similar data protection regulations, a Data Processing Agreement (DPA) is available upon request.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • DeepNode shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
  • Our total aggregate liability for any claims arising from the Services shall not exceed the amount you paid us in the 12 months preceding the claim.
  • These limitations apply regardless of the legal theory on which the claim is based.

11. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

12. Termination

  • You may terminate your account at any time by contacting us or through the account settings.
  • We may suspend or terminate your access if you violate these Terms, with notice where practicable.
  • Upon termination, your right to use the Services ceases. You may request export of Your Content for 30 days following termination.
  • Sections that by their nature should survive termination will remain in effect.

13. Governing Law

These Terms are governed by applicable law. Any disputes arising from these Terms shall be resolved through good-faith negotiation or, if necessary, binding arbitration.

14. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes by email or through the Services at least 30 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the modified Terms.

15. Contact

For questions about these Terms, contact us at:

hello@deepnode.cc