DeepNode ("DeepNode," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the "Services").
1. Information We Collect
Information you provide
- Account information: name, email address, company name, and job title when you create an account or request access.
- Payment information: billing address and payment method details, processed securely through our third-party payment processor. We do not store full credit card numbers.
- Communications: information you provide when you contact our support team or respond to surveys.
- User content: models, training data references, configuration files, and other content you upload to the platform.
Information collected automatically
- Usage data: pages visited, features used, API calls made, compute resources consumed, and other interaction data.
- Device information: IP address, browser type, operating system, and device identifiers.
- Cookies and similar technologies: we use essential cookies for authentication and session management. See Section 5 for details.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send billing-related communications
- Respond to your requests and provide customer support
- Send product updates, technical notices, and security alerts
- Monitor and analyze usage trends to improve the platform
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: with third-party vendors who perform services on our behalf (hosting, payment processing, analytics), subject to confidentiality obligations.
- Legal requirements: when required by law, regulation, legal process, or governmental request.
- Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
- With your consent: when you have given explicit consent to share your information.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you Services. We may retain certain information for legitimate business purposes or as required by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
5. Cookies
We use the following types of cookies:
- Essential cookies: required for authentication, security, and basic platform functionality.
- Analytics cookies: help us understand how visitors interact with our website. We use privacy-focused analytics that do not track individuals across sites.
You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.
6. Data Security
We implement industry-standard security measures to protect your information:
- Encryption at rest (AES-256) and in transit (TLS 1.3)
- Regular security audits and penetration testing
- Role-based access controls for internal systems
- Independently audited security controls
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: request a copy of the personal information we hold about you.
- Correction: request correction of inaccurate or incomplete information.
- Deletion: request deletion of your personal information.
- Data portability: request a copy of your data in a structured, machine-readable format.
- Objection: object to processing of your personal information in certain circumstances.
To exercise any of these rights, contact us at hello@deepnode.cc.
8. International Data Transfers
DeepNode operates infrastructure globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
9. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
hello@deepnode.cc